Clearview data did not import

To troubleshoot this issue:

  1. Confirm Pay Period end dates in Powerpay and Clearview match.
    • If not, they need to be adjusted in Clearview.
  2. Confirm the User is authorized to import in Clearview.
  3. Confirm the user is not attempting to import an extra run. Import is only used for regular runs; extra runs will not import.
  4. Check the User Identifier to ensure the two systems match. The user ID for Import in Powerpay must match the Clearview user ID.
    1. Go to the Import Authorization page.Closed From the Company menu, select Import Authorization.
      Note that, the ID is case sensitive. (If user ID entered in Powerpay is lower case, but Clearview indicates it should be upper case, data will not import).
    2. If they do not match, adjust the user ID in Powerpay to match Clearview.